Technical support for cash registers for VkusVill chain
Comprehensive technical support system for cashier workplaces and cash register equipment, ensuring uninterrupted operation of retail outlets. Includes prompt problem solving, preventive diagnostics and round-the-clock support.
About the Project
Comprehensive technical support system for cashier workplaces and cash register equipment, ensuring uninterrupted operation of retail outlets. Includes prompt problem solving, preventive diagnostics and round-the-clock support.
Prompt problem solving
Preventive equipment diagnostics
Task
What needed to be done
Organization of efficient technical support system to ensure stable cash register equipment operation and minimize retail outlet downtime.
Solution
How we solved the problem
A comprehensive solution was developed, including:
Support
Creating prompt response system
Prevention
Preventive equipment diagnostics
Promptness
Minimizing retail outlet downtime
Technologies
What we used
Result
What we achieved
95% client satisfaction with support
80% reduction in repeat requests and advance failure prevention
55% reduction in problem resolution time
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