Technical support and maintenance of NEVA-03-F cash register equipment
Comprehensive technical support service for NEVA-03-F cash register equipment, providing maintenance, prompt problem solving and user consultation. Includes driver support, fiscal core and all integration solutions.
About the Project
Comprehensive technical support service for NEVA-03-F cash register equipment, providing maintenance, prompt problem solving and user consultation. Includes driver support, fiscal core and all integration solutions.
Preventive equipment diagnostics
Prompt problem solving
Task
What needed to be done
Organization of efficient technical support system with ensuring high availability and service quality for all NEVA-03-F cash register components.
Solution
How we solved the problem
A comprehensive solution was developed, including:
Support
Creating support system
Monitoring
Real-time cash register monitoring
Analysis
Remote diagnostics for quick troubleshooting
Technologies
What we used
Result
What we achieved
65% reduction in problem resolution time
75% decrease in repeat requests
2x faster software updates
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