Cloud system for managing authorized service centers (ASC)
Innovative cloud platform for managing authorized service center network, providing complete business process automation. The system includes request management, equipment accounting, service quality control and ASC efficiency analytics.
About the Project
Innovative cloud platform for managing authorized service center network, providing complete business process automation. The system includes request management, equipment accounting, service quality control and ASC efficiency analytics.
Single point of user management
Multi-factor authentication and audit
Task
What needed to be done
Create a comprehensive system for managing authorized service center network with automation of all key business processes and ensuring high security level.
Solution
How we solved the problem
A comprehensive solution was developed, including:
Request management
From creation to closure with notifications
Security
Multi-user platform with role separation and data protection
Integrations
with 1C, CRM, ERP and other corporate systems
Technologies
What we used
Result
What we achieved
65% reduction in request processing time
95% customer satisfaction
40% reduction in service costs
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Tell us about your challenges, and we will create a solution that exceeds your expectations.