Mertech: technical support for software solutions
Professional technical support service for Mertech software solutions, providing maintenance, prompt problem solving and user consultation. Includes monitoring system, preventive diagnostics and remote service.
About the Project
Professional technical support service for Mertech software solutions, providing maintenance, prompt problem solving and user consultation. Includes monitoring system, preventive diagnostics and remote service.
Quick response to client requests
Regular equipment maintenance and inspection
Task
What needed to be done
Organization of efficient technical support system with ensuring high availability and service quality for clients.
Solution
How we solved the problem
A comprehensive solution was developed, including:
Prompt support
Creating quick response system for client requests
Prevention
Detailed service analytics
Consultation
Multi-level support system (L1-L3)
Technologies
What we used
Result
What we achieved
95% client satisfaction with support
50% preventive failure elimination
70% reduction in repeat requests
Ready to start a new project?
Tell us about your challenges, and we will create a solution that exceeds your expectations.