ОНСОФТ

Mertech: technical support for software solutions

Professional technical support service for Mertech software solutions, providing maintenance, prompt problem solving and user consultation. Includes monitoring system, preventive diagnostics and remote service.

Mertech: technical support for software solutions

About the Project

Professional technical support service for Mertech software solutions, providing maintenance, prompt problem solving and user consultation. Includes monitoring system, preventive diagnostics and remote service.

Quick response to client requests

Regular equipment maintenance and inspection

Task

What needed to be done

Organization of efficient technical support system with ensuring high availability and service quality for clients.

Solution

How we solved the problem

A comprehensive solution was developed, including:

Prompt support

Creating quick response system for client requests

Prevention

Detailed service analytics

Consultation

Multi-level support system (L1-L3)

Technologies

What we used

Technical Support

Result

What we achieved

95% client satisfaction with support

50% preventive failure elimination

70% reduction in repeat requests

Ready to start a new project?

Tell us about your challenges, and we will create a solution that exceeds your expectations.

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